TERMS & CONDITIONS

FORMALIZATION

  • For the service provided by SUPLIFE VALENCIA with completing the booking the client must pay the amount agreed upon by the client and SUPLIFE VALENCIA.
    The amount is to be paid via bank transfer to the account with the IBAN ES21 2038 9653 5160 0019 7302 at Bankia indicating the name of (one of) the student(s) (or the group leader) as well as the name of the course (e.g. “CLASE DE SUP”, “BONO MENSUAL DE SURF” etc.).
  • The course takes place where the conditions are best to meet the goals of the course.
  • The price includes training sessions as agreed, an instructor qualified by the Federación Española de Surfing, the necessary material to carry out the activity safely as well as wetsuits, personal liability insurance and access to showers and toilets in the Marina Real de Valencia. In addition, the BONOS MENSUALES for example come with a 50% discount on SUP and Surf material while the student is enrolled at SUPLIFE Valencia. The exact contents of the various courses can be found on the website.
  • The schedule of the course contains physical exercise, both on land and in the water.
  • It is up to the instructor to decide, depending on the nature of the sea, what type of exercise and training is best suited to ensure the best development of the enrolled participants.

CANCELLATION

  • Due to weather conditions that prevent the course from being carried out in an optimal way SUPLIFE VALENCIA reserves the right to cancel the activity at any time prior to providing the service and to pick it up another time, depending on the availability of both parties. If this is not possible 100% of the amount will be refunded.
  • In case of not being able to participate in the course activities the client has no right to reimbursement. If both parties are still available the student can be admitted to an already existing group or class giving him a possibility to make up for the missed class.
  • If, for any reason, the student does not wish to participate in the course he signed up for and announces it to SUPLIFE VALENCIA at least 48 hours before the start of the course, 100% of the payment will be refunded.

SPECIAL REGULATIONS:

  • The SUP TOUR JAVEA takes place only with a minimum of 7 participants. SUPLIFE Valencia reserves the right to cancel the tour due to an insufficient number of participants. If participation in the tour is canceled by the participant less than 12 hours before the start of the activity there is no right to carry out the tour at a later date.
  • The SUP TOUR ALBUFERA takes place only with a minimum of 5 participants. SUPLIFE Valencia reserves the right to cancel the tour due to an insufficient number of participants. If participation in the tour is canceled by the participant less than 12 hours before the start of the activity there is no right to carry out the tour at a later date.
  • BONO MENSUAL/TRIMESTRAL DE SUP and SURF: Take place weekly for 1 and 3 month(s) respectively. If the participant has already completed at least one of the training sessions and does not wish to proceed with the course the price for the the unused units will be reimbursed, basing the pricing of the used units on the costs of a CLASE DE SUP/SURF SUELTA. The price for a CLASE DE SUP/SURF SUELTA with a duration of 2 hours is 25 Euro per person.
  • BONO 5/10 ENTRENAMIENTOS DE SUP and SURF: Take place weekly and can be booked flexibly by the participants. The courses are redeemable over the course of one year from the date of purchase. If participation in any of the included course units is not possible during this period, there is no right to reimbursement. If the participant has already completed at least one of the training sessions and does not wish to proceed with the course the price for the the unused units will be reimbursed, basing the pricing of the used units on the costs of a CLASE DE SUP/SURF SUELTA. The price for a CLASE DE SUP/SURF SUELTA with a duration of 2 hours is 25 Euro per person.
  • BONO FRIENDS&FAMILY DE SUP and SURF: Take place weekly and can be booked flexibly by the 3 participants. The courses are redeemable over the course of one year from the date of purchase. If participation in any of the included course units is not possible during this period, there is no right to reimbursement. If the participants have already completed at least one of the training sessions and do not wish to proceed with the course the price for the the unused units will be reimbursed, basing the pricing of the used units on the costs of a CLASE DE SUP/SURF SUELTA. The price for a CLASE DE SUP/SURF SUELTA with a duration of 2 hours is 25 Euro per person. If a scheduled course is to be canceled this must be done no later than 12 hours before the start of the course. Otherwise, it is counted as a course unit held. If one of the students mentioned in the contract can not attend a course unit and none of the 5 classes that can be used for the 3 students together is to be used up, it is possible to attend a CLASE DE SUP/SURF SUELTA at a preferential price of 19 Euro instead.
  • KITESURF: The courses are designed to reach the goals listed on the official website meaning that even if the total number of lessons completed by the student exceeds the official number of lessons included, SUPLIFE VALENCIA is required to successfully complete each part of the programm with each student. If a scheduled course is to be canceled this must be done no later than 12 hours before the start of the course. Otherwise, it is counted as a course unit held. If the client wishes to finish course before having completed the hours agreed on contractually, the remaining hours will be reimbursed. In this case the missing hours are seen as private course units that are not subject to the initial promotional price. The price for a private kitesurfing lesson is 35€ per person.

RISKS INVOLVED

  • Practicing water sports entails risks. Therefore it is necessary for the participants to follow the course tutor’s instructions and to be conscious about possible risks.
  • It is the responsibility of the participant to inform the instructor about current and past illnesses or ailments. Before starting the course, each participant must sign an Explanation of Risks confirming that he/she is capable of swimming and has communicated any relevant medical aspects to SUPLIFE Valencia.
  • Failure to follow the course tutor’s instructions may result in exclusion from the activity.

PROTECTION OF DATA

In accordance with the law 15/1999 from the 13th of december on the protection of personal data the customer authorizes SUPLIFE VALENCIA to store his personal data in file form in order to carry out the necessary steps concerning the relationship between the customizer and SUPLIFE VALENCIA. He agrees to processing the data for the purpose of sending informational and promotional material about SUPLIFE VALENCIA. Likewise, the customer agrees to the recording and reproduction of images on any medium taken from students during their participation or presence in company-organized activities and events. The resulting images may be used to illustrate public postings on corporate-owned websites and portals including social networks and YouTube. In addition, the images may be used for announcements (e.g. flyer, leaflets, etc.) with promotional purpose to support and disseminate company activities and events.

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